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Dale Medical Center
126 Hospital Avenue | Ozark, Alabama 36360 Phone: 334-774-2601
Dale Medical Center Earns High Patient Experience Scores

OZARK, AL. March 31, 2016 - A patient's perception of his or her hospital experience is an important measure of overall quality of care. A national industry survey places Dale Medical Center among the top quartile hospitals in the region for patient satisfaction.

Dale Medical Center's high marks were received from the Federal Centers for Medicare and Medicaid through its Hospital Consumer Assessment of Healthcare Providers and Systems scores. Dale Medical Center ranks in the top quartile in areas of doctor communication, nurse communication and overall rankings.

These and other areas of hospital performance are reported to CMS as part of a national effort to enhance transparency in hospital data and demonstrate quality.
"Understanding what our patients perceive about their care is an important element of improving our day-to-day performance. We use the information from the HCAHPS survey to evaluate the care we provide and find ways to ensure we are addressing all of our patients' needs," explained hospital CEO Vernon Johnson.

HCAHPS (pronounced "H-caps") is a survey process that measures patients' perceptions of their hospital experience, then shares that information through a national public database, to help health care consumers make more informed decisions about their care. This data has been tracked since 2002, to make sure that hospital care is appropriate, timely and preventative. Every acute-care hospital in the United States participates in this public reporting process.

"We're pleased that Dale Medical Center ranks in the top hospitals locally, as well as on the national front," says Johnson. "We know that patients have more choices than ever before for their health care needs, and we're pleased that Dale Medical continues to be the hometown hospital of choice."

The HCAHPS program incentivizes hospitals to improve the quality of care and enhances accountability by publicly sharing hospital data about patients' care experiences and other topics that matter most to health care consumers. "High-quality, accessible and targeted health care services for the Ozark and surrounding communities - that's what it's all about," said Johnson.