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Dale Medical Center
126 Hospital Avenue | Ozark, Alabama 36360 Phone: 334-774-2601

Lyster, healthcare network providers collaborate to improve patient care



FORT RUCKER, Ala. (March 5, 2015) -- Lyster Army Health Clinic and Humana Military hosted their second TRICARE Collaboration Event Feb. 24 at the U.S. Army Aviation Museum to welcome community providers to Fort Rucker and give them a chance to meet the Lyster staff.

The event gathers TRICARE network providers who see TRICARE beneficiaries and works to enhance relationships, optimize Military Treatment Facility care, and increase satisfaction while affording an opportunity for the military physicians and civilian providers to meet and mingle.

More than 100 community doctors, physicians and nursing staff attended the event that included presentations from Gwendolyn Keitt, area multi-state market director for Humana, and Col. Gary Wheeler, Lyster commander.

"We rely on our network to get our Soldiers the specialty care they require and tonight is a great way to finally put faces to the names we see on patient reports from outside clinics," Wheeler said. "We appreciate the networking with government partners."

Wheeler thanked the providers for being an extension of Lyster and informed attendees that the clinic's success is also their success. He spoke to the group of providers about the importance of referrals and complete results being sent back to the clinic as well as the benefits of using eRx -- an electronic way to fill prescriptions for patients.

Bridget Stroud, TRICARE contract liaison, Resource Management Division at Lyster AHC, said these types of collaboration events help strengthen the relationships between outside providers and Lyster.

"Collaboration events such as this not only improve the relationships we have with our community healthcare partners, but most importantly, improve patient care that we are all providing to our beneficiaries," said Stroud. "During the event, many ideas were shared, and there was much discussion on ways to improve and enhance the processes in which patient care is provided. The event was a big success for everyone."

Lyster sends patients to community providers for services such as cardiovascular, dermatology, gastroenterology, general surgery, neurology, obstetrics and gynecology, ophthalmology, orthopedics, otolaryngology and psychiatry.